Privacy Policy

SolidEx Finishes (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.solidexfinishes.com.au or engage with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

Personal Information

Full name
Phone number
Email address
Property or project details
Floor size and project requirements
Any information you submit through contact forms, quote requests, or email enquiries

Non-Personal Information

IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and website analytics data

2. How We Collect Information

We collect information when you:

Submit a contact or quote request form
Call or email us directly
Subscribe to updates or blog content (if applicable)
Browse or interact with our website

We may also collect data automatically through cookies and analytics tools.

3. How We Use Your Information

Your information is used to:

Respond to enquiries and provide quotes
Deliver our epoxy flooring services
Communicate project updates
Improve our website, services, and customer experience
Send relevant information about our services (where permitted by law)
Meet legal, regulatory, or safety obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Information

We may disclose your information only when necessary:

To trusted contractors or suppliers involved in delivering your project
To service providers who assist with website hosting, analytics, or communications
When required by law, regulation, or legal process

All third parties are required to handle your data securely and in compliance with privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from:

Unauthorised access
Loss, misuse, or disclosure

Security measures include secure servers, restricted access, and internal data protection practices. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

Understand website usage
Improve functionality and performance

You can choose to disable cookies through your browser settings, although some website features may not function correctly.

7. Access & Correction

You have the right to:

Request access to the personal information we hold about you
Request corrections if your information is inaccurate, incomplete, or outdated

To make a request, please contact us using the details below.

8. Marketing Communications

We may contact you regarding our services if you have made an enquiry or requested a quote. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

SolidEx Finishes
📍 148 Townson Avenue, Minto, NSW 2566
📞 0455 960 040
📧 info@solidexfinishes.com.au
🌐 www.solidexfinishes.com.au